Careers

Department: Cafe Assistant
Reports to: Supervisor

Primary Duties and Responsibilities:

You will be part of a busy team at Coro the Chocolate Cafe. You will contribute to the day-to-day operation, working both front of house serving customers, with other team members.

You will contribute to the success of the Café by:

• Greeting & Seating guests.
• Giving customers’ excellent and efficient service.
• Serving well-presented, high quality food and beverages.
• Maintaining a clean and tidy environment.
• Assisting in the preparation of food, general maintenance of a clean and tidy kitchen area and all other aspects of kitchen service.
• Supporting the Cafe Manager with anything they may require.
• Efficiently operating the till, handling cash and card payments.
• Cleaning and polishing of plates, cutlery and glassware.
• The ideal candidate will demonstrate the following personal attributes:
• Proven experience of working front of house within the hospitality industry
• A good level of conversational English
• Good numeracy skills
• A positive, can-do attitude

This description is not intended, and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job.

Download application to apply in person at your preferred location

Department: Cafe Supervisor
Reports to: Manager

Job Summary:

The shift supervisor is responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members. Shift supervisors assist in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules. This position directly supervises the team members and acts as the manager on duty in the absence of the store and/or assistant manager.

Primary Duties and Responsibilities:

Store Operations:

• Maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments.
• Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating as necessary.
• Establishes effective and positive communication amongst all team members.
• Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to policies.
• Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift.
• Assists store manager and assistant manager in planning and executing all sales targets & budgets.
• Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed.
• Follows and directs team members to follow store policies, procedures and adhere to cleanliness standards.
• Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the store manager. Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.

Service:

• Is the Role Model for outstanding service and “owner” of the service initiative at his/her store during his/her shift.
• Pro-active in solving customer problems and satisfying customers in various situations.
• Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly and personalized service. Strives to develop a rapport with customers by learning their names, favourite drinks and food items.
• Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary.
• Consistently monitors, coaches and encourages team members to meet the Company’s service standards.

Product:

• Follows all Company drink recipes and procedures, maintaining the highest quality and consistent product standards.
• Ensures that all team members are educated on our products and services.
• Checks products on a per shift basis for quality assurance.

Training & Development:

• Demonstrates the ability to lead, communicate and retrain staff members on weaknesses they may have or require help with.
• Provides coaching and training staff on performance expectations.

This description is not intended, and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job.

Download application to apply in person at your preferred location